RE-USE Service

We are undergoing a transformation

Society, politics and the economy are all undergoing a major transformation. The challenges in nature, environmental and climate protection are huge. We see it as our duty to put our corporate activities to the test with regard to today‘s requirements. At product level, we have established rules that meet the requirements of circular economy. In addition to pure product requirements, services are essential. In this context, the following measures are in the foreground:

Product repair:
Resource and energy consumption is unavoidable in the manufacture of products. König + Neurath products should therefore remain in use for as long as possible. Our products are maintenance-free. Should maintenance or repair nevertheless be necessary, this can be handled by our customer service. Our products are often in use for a very long time due to their durability.

Services from König + Neurath:

• Extended manufacturer´s warranty in accordance with our warranty conditions (these are part of the GTC)
• Spare parts availability: 10 years, see warranty conditions
• Spare parts management: König+Neurath has a professional spare parts management system that makes it easy to find and order spare parts
• In-house customer service carries out repairs and maintenance
• König + Neurath provides dismantling instructions for its products

Further use/reuse:

Products are often not discarded because they are defective, but rather because of aesthetics, new functionalities or changed workplace requirements. In this case, the used furniture should be put to further use. To support this, König + Neurath works closely with a network of partners. We are happy to help you choose the right partner and, if required, also take back the furniture.

Services from König +Neurath:

• Processing of returns via König + Neurath or our partner network
• Storage of used furniture in the partner network
• Organization of the sale of used furniture to our own employees in cooperation with our partners
• Support with transportation logistics with our own König + Neurath Truck fleet
• Sale of used furniture on the second-hand market in cooperation with partners

Refurbish, remanufacture and recycle:

Products are said to be refurbished when they are not only repaired, but also brought up to the current state of the art and thus improved. The original product is thus retained. Remanufacturing is when intact product components are integrated into new complete products. Only individual product components of the original product are retained.

Material recycling is when product components can be separated by type and it is ensured that the individual materials are fed into recycling processes. The result is recycled materials that can be reintegrated into new products. Before recycling, the possibilities of product refurbishment and remanufacturing should be examined.

Services from König +Neurath:

König + Neurath offers product refurbishment or remanufacturing on request. It must be clarified on a case-by-case basis which measures are possible from a technical point of view and which make sense from an ecological and economic point of view.
Examples of measures are:

• Replacement of table tops or frames
• Conversion of table frames (change from fixed table height to variable table height)
• New surface coatings (colors/textures)
• New fabric cover for panels or seating furniture
• Swivel chair cleaning or new upholstery
• Integration of used components in new products
• Replacement of armrest pads

König +Neurath also supports the recycling of its products by cooperating with partner companies.

In 2023, we were able to refurbish 850 partition walls on behalf of our customer F. Hoffmann-La Roche. As part of this project, the furniture was not only thoroughly overhauled, but an innovative fabric and color concept was also implemented. All existing partitions were taken back, carefully checked and widened where necessary. The contained interior material was reused, while the fabric covering was renewed in four different colors according to the specifications of F. Hoffmann-La Roche.