SERVICE AND PRODUCT QUALITY

The recipe for success of a company is frequently the quality of its products and services. By product quality we mean that every single product is safe, durable, not harmful to health, aesthetically pleasing, functional, sustainable and produced to a high standard. Service quality is just as important, and König + Neurath provides service for our own products. Our service colleagues are easy to contact, have a friendly attitude towards partners, customers and potential customers, and respond promptly to queries – in all, they provide excellent service. If there is a reason for complaint, we ensure that this is handled quickly, and that customers are kept happy.

All complaints we receive are reviewed, and this information is used to improve our products, production processes and service on an ongoing basis. This means we learn from every mistake.

To ensure that our own high quality expectations are constantly met, we have introduced a quality management system that is certified in line with DIN EN ISO 9001.

König + Neurath products are made up of many individual components. 61 individual parts are needed just for the JET.III chair mechanism, some of which we produce ourselves or buy in from our suppliers. For the product to work as a whole, each individual part must have specific defined properties. We monitor this with spot checks as goods are received.

In this way the awareness of quality at König + Neurath impacts the entire supply chain. We work with our long-term suppliers to define the König + Neurath quality standards and develop products and services as a team.

Before a product is ready for the market, it undergoes extensive testing in our in-house test lab at König + Neurath. These tests are based on the usual safety testing standards and reflect customer expectations. Only when all tests are completed with positive results are the products approved for the market.

To ensure a consistently high product quality and guarantee a high level of safety, we also have our products safety-tested by external test labs. As a result the König + Neurath products are awarded the GS mark, which stands for “Geprüfte Sicherheit” – tested safety of the products.

The Quality Office product certification was established to label products that meet these high quality standards. The guidelines according to which the products are certified include the following criteria:

Requirements of the fundamental product design:

• The product must bear the GS mark.
• All products with parts adjusted by electric motor must bear the CE mark.
• The manufacturer must have installed a structured quality management system, for instance in line with DIN EN ISO 9001.

Requirements for product-related services:

• The sales organisation should have trained personnel in all sales regions for sales and advisory services.
• All sales regions must have the opportunity of viewing and testing the core products and services in appropriate showrooms.
• The sales organisation should have trained technical customer service personnel in all sales regions.

Requirements for the environmental focus of products and services:

• The manufacturer must have installed a structured environmental management system, for instance in line with ISO 14001 or EMAS II.
• The materials used must be sortable by type for recycling.
• The ecological properties of the materials used must reflect state-of-the-art technology. This should be documented with the relevant test labels or other independent evidence.
• Upholstery and other foams must be low in hazardous substances and recyclable.

Quality requirements of office chairs and furniture:

• Applicable standards must be observed.
• The dimensional requirements must be observed.
• Examples of requirements for an office swivel chair:
  • Office swivel chairs must be available with height-adjustable armrests.
  • to enable dynamic sitting, the seat and backrest must move synchronously, in other words in relation to each other.
  • the seat height must be adjustable.