SERVICE AND PRODUCT QUALITY

A company‘s recipe for success is often the quality of its products and services. By product quality we mean the safety, durability, health safety, aesthetics, functionality, sustainability and high quality of each product. Equally important is the service quality that König + Neurath offers for its own products. It is characterized by good availability of service staff, a friendly approach to our partners, customers and interested parties and a quick response to inquiries. If there is reason for a complaint, we will ensure that it is dealt with quickly to the satisfaction of our customers.

All incoming complaints are evaluated and used to continuously improve our products, production processes and service. In this way, we learn from every mistake.

To ensure that our own high quality standards are permanently met, we have introduced a quality management system that is certified in accordance with DIN EN ISO 9001.

König + Neurath products are made up of many individual components. For example, the JET.III chair mechanism alone requires 61 individual parts, some of which are produced in-house or purchased from our suppliers. So that the product works as a whole, each individual part must have defined properties. We monitor this through random incoming goods inspections.

König + Neurath‘s quality awareness has an impact on the entire supply chain. Together with our long-standing suppliers, we define the König + Neurath quality level and further develop the products and services as a team.

Until a product is ready for the market, we test it extensively in our own König + Neurath test laboratory. The tests are based on the usual standards for product safety testing and our customers‘ expectations. Only when all tests have been completed with positive results can the product be released for the market.

To ensure consistently high product quality and to guarantee a high level of safety, we also have our products tested for safety by external testing laboratories. As a result, König + Neurath products are awarded the GS mark, which stands for the „tested safety“ of the products.

Requirements for the basic concept of the products:

• All products must bear the GS mark.
• All products with electromotive adjustable parts must bear the CE mark.
• The manufacturer must have installed a structured quality management system, e.g. in accordance with ISO 9001.

Requirements for product-related services:

• The sales organization should have trained sales and advisory staff in all sales regions.
• In all sales regions, it must be possible to view and try out the main product and service variants in appropriate showrooms.
• The sales organisation should have trained technical customer service personnel in all sales regions.

Requirements for the ecological orientation of products and services:

• The manufacturer must have installed a structured environmental management system, e.g. in accordance with ISO 14001 or EMAS.
• The materials used must be separable by type.
• The ecological properties of the materials used must correspond to the state of the art. This should be documented by relevant test marks or other independent evidence.
• Upholstery and other foams must be low in harmful substances and recyclable.

Quality requirements for office chairs and office furniture:

• Applicable standards must be complied with.
• The dimensional requirements must be met.
• Exemplary requirements for an office swivel chair:

  • Office task chairs must be offered with height-adjustable armrests.

  • To enable dynamic sitting, the seat and backrest must move synchronously, i.e. in a coordinated relationship.

  • The seat height must be adjustable.