Importance of customer satisfaction
Customer satisfaction is of central importance to König + Neurath and its business success. In order to be able to offer them first-class quality, König + Neurath supplies everything from a single source: from the development of office and seating furniture and room solutions to their production, final assembly, shipping and installation on site. An important tool for improving customer satisfaction is reducing the complaint rate. For this reason, all feedback from our partners and customers is documented and processed in a processoriented manner. In accordance with DIN EN ISO 9001 certification, we derive specific suggestions for improvement from the knowledge gained in this way. The implemented measures are then checked.
König + Neurath has launched a quality offensive to further underpin its own commitment to uncompromising quality. Its aim is to optimize all relevant areas of the company from the customer‘s perspective. In addition to product quality, we also measure and improve service and process quality.
Implementation of a complaints management system
Our company is committed to pursuing sustainable and responsible business practices. Part of this commitment is to implement an effective complaints management system that not only meets the needs of our customers, but also has a positive impact on the environment and society.
The implementation of a complaints management system was a crucial step in ensuring that we respond to customer feedback and improve product quality while minimizing our environmental footprint. We have established internal processes to efficiently record, review and appropriately handle complaints.
Our employees have been trained to handle complaints professionally and empathetically, with the aim of understanding customer needs and offering quick solutions. We also rely on transparent communication to keep customers informed about the status of their complaints and to strengthen trust in our brand.
We also use data from complaints management to make continuous improvements. By analysing trends and patterns, we can identify potential problems at an early stage and take measures to avoid or minimize them. This not only contributes to customer satisfaction, but also to the reduction of rejects and waste, which further strengthens our environmental sustainability.
Overall, the implementation of an effective complaints management system is an important component of our strategy. By continuously improving our products and processes and working closely with our customers, we strive to build long-term relationships and make a positive contribution to society and the environment.
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König + Neurath AG
+49(0)6039-483-0
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Industriestraße 1-3
61184 Karben